At Cakes Cookies and Crafts Shop, we aim to deliver an excellent level of service and we are therefore happy to receive goods back for a refund.
For orders returned to us within 14 days of their receipt we will issue a refund.
For orders returned to us from 14 days - 30 days after receipt we will issue you with a store credit
Returned goods do need to be returned in perfect condition and in their original sealed packaging to qualify for a refund or store credit.
Please email us for a returns number stating:
The original order number
Items you wish to return
The reason for the return
We cannot accept returns that do not have a valid returns number.
We advise all customers to return goods via 1st Class Royal Mail delivery and to keep the proof of postage. Returns are sent at your own expense and at your own risk. All refunds will be issued to the same payment method as the original order and may take up to 7 days to complete. You will be refunded the cost of the product, however the shipping charges are non-refundable. We reserve the right to refuse a refund if the merchandise is not in its original condition or packaging.
Exception - Edible and Food Items*
All our edible and food items are excluded from our refund policy for food safety and hygiene reasons
Returns Department Cakes Cookies and Crafts Shop Matchstrong Ltd Unit 12 Bowmans Trading Estate Westmoreland Road Queensbury London NW9 9RL
We are unable to operate an exchange system. Items eligible for return will be refunded on receipt, any new or replacement items required will need to be purchased through a new order.
If returning an item purchased as part of one of our multi-buy offers, the value of the original discount will be offset against this return.
Should you have any queries about this please do contact us.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.legislation.gov.uk/uksi/2005/689/contents/made This allows you to cancel a contract at any time up to 7 working days after the day of delivery. This does not affect your statutory rights as a consumer.