We want you to enjoy your shopping experience at Cakes Cookies and Crafts Shop. Our dedicated Customer Service department is here to give you all the useful information you need.
Contact us We value your opinion so if you have any comments or suggestions we are always happy to hear from you. Why not drop us an email or call us on 01524 389684. Our telephone lines are open 10.00am - 4.00pm Monday to Friday. When our lines are busy please leave a message on our answering service.
Delivery Times and Costs For full details of the cost, times and types of delivery offered please click here
Payment Methods We accept the following methods of payment: Credit Card payment by Mastercard & Visa. Visa Debit Card, Electron, Switch & Maestro.
Cheque and Postal Order Payments To place an order via either of these 2 methods please complete and return an order form which you can download by clicking: Order Form
All payments are in GB Pounds. If you are shopping from overseas, place your order and your credit card company will convert the transaction to your own currency.
For instructions on returning your purchases for an exchange or a refund please click Returns
Buying with Confidence Puzzled by online shopping security? We have put together information that will help you understand why you can shop with confidence at Cakes Cookies & Crafts Shop. For further information click here
What happens if an item is placed on backorder? We endeavor to keep a large stock holding for all our current stock items, however occasionally items are out of stock and in the process of being replenished. If this happens we will contact you to give you a choice of the following options:
1) Hold your whole order until the out of stock item is available 2) Send the rest of your items and then send a separate parcel when the out of stock item becomes available (we will pay for any additional postage costs incurred) 3) Substitute the item with an alternative product. 4) Cancel the out of stock item on your order, send the rest of your order and refund the out of stock items.
Do you have a printed Brochure or Catalogue? Due to our high stock levels and frequently changing range we do not publish a catalogue. All our stock is brought to you and updated daily on our website.
Terms and Conditions To view our terms and conditions of sale please click here: Terms & Conditions