Cakes Cookies & Crafts Shop

Home Terms & Conds Search Customer Service Press Contact Us Login

FAQ

What payment methods do you accept?

You can pay by any major credit or debit card. These include Visa, Mastercard, Visa Debit, and Maestro/Switch.

Paying by Credit Card

Once you have completed shopping with us you will be able to progess to the Protx Payment Gateway.

What is Protx and how does it work?

Protx is the largest independent Payment Service Provider in the UK. They provide secure online credit card and debit card payment solutions for thousands of online and mail order businesses.

Once you have chosen Protx to complete the payment part of your transaction you will be immediately transferred to their secure site.

All transaction information passed to them is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted. You can be completely secure in the knowledge that nothing you pass to Protx can be examined, used or modified by any third parties attempting to gain access to sensitive information.

To ensure your payment is processed efficiently, please ensure that you enter the address required as the address registered to that card and your name as it is on the card.

For our mutual safety Protx conducts several fraud checks for your card and the details entered. Should it be necessary we will conduct further checks and we may contact you if we have any queries.

How do cheque payments work?

Once you have selected to pay by cheque, print off 2 copies of the order confirmation. Keep one copy for your own records and then send the second copy along with your payment to:

Orders
Cakes Cookies and Crafts Shop
Unit 8 Woodgate Park
White Lund Industrial Estate
Morecambe
LA3 3PS
United Kingdom

Please make cheques payable to:
Cakes Cookies and Crafts Shop

When we have received your order and payment we will notify you. We will then deposit your cheque. Once the funds have cleared, normally 5 working days after deposit, we will dispatch your goods and email you to confirm this.

What happens if an item is placed on backorder?

We endeavour to keep a large stock holding for all our current stock items, however occasionally items are out of stock and in the process of being replenished.
If this happens we will do one of the following:

1) Hold you whole order until the out of stock item is available
2) Send the rest of your items and then send a separate parcel when the out of stock item becomes available (we will pay for any additional postage costs incurred)
3) Cancel the out of stock item on your order, send the rest and refund the out of stock items.

We will contact you with the option that is suitable for your order. You will also have the option to cancel the whole order and receive a refund.

My order has not arrived yet what shall I do?

We use Royal Mail and other Courier services as our delivery agents.
If you have not received your delivery after 7 working days from the day you have placed your order, please follow the instructions below.
1) Check with other members of your household or neighbours if specified that the goods may be delivered to them in your absence.
2) Check with your local Royal Mail Sorting Office that they are not holding the parcel for you. Please ensure that you obtain the persons name that you make the enquiry with and the address of the sorting office.
3) Once you have done this please contact us with these details and your order number and we will be happy to remedy this with you.

Delivery Schedule

Place your order prior to 12.30pm (Monday-Friday) and we will endeavour to dispatch to you the same day, subject to stock availability and online credit card security checks. Orders placed after 2.30pm will be processed the following working day.
During times of peak seasonal demand there may be a slight delay in the dispatch of your order.

Do you have a printed Brochure or Catalogue

Due to our high stock levels and frequently changing range we do not publish a catalogue.
All our stock is brought to you and updated daily on our website.