Cakes Cookies and Crafts Shop

Customer Service

We want you to enjoy your shopping experience at Cakes Cookies and Crafts Shop.

Our dedicated Customer Service department is here to give you all the useful information you need.

Contact us
We value your opinion so if you have any comments or suggestions we are always happy to hear from you.

Why not drop us an email using are Contact Us form.

You can contact us on 01524 389684
Our telephone lines are open 9.30 am - 4.30 pm Monday to Friday
When our lines are busy please leave a message on our answering service.

Terms and Conditions
Full details of the terms and conditions of sale for items purchased from www.cakescookiesandcraftsshop.co.uk can be found on our Terms and Conditions page or by clicking here.

Payment Methods
We accept the following methods of payment:
Credit Card payment by Mastercard & Visa.
Visa Debit Card, Switch & Maestro
All payments are in GB Pounds.

If you are shopping from overseas, place your order and your credit card company will convert the transaction to your own currency.

Buying with Confidence
Puzzled by online shopping security?
We have put together information that will help you understand why you can shop with confidence at Cakes Cookies & Crafts Shop.
For further information click here

Returns
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.opsi.gov.uk/si/si2005/20050689.htm
This allows you to cancel a contract at any time up to 7 working days after the day of delivery. If the goods we deliver are not those ordered or they are faulty please advise us within 3 days of receipt so we can assist in returning them to us with their original packaging.

If you need to return goods to us for any reason please email our returns department returns @cakecookiesandcraftsshop.co.uk for a Returns Authorisation Number before you send them back to us to enable us to deal with the matter efficiently. Items returned without a Returns Authorization Number will not be refunded or credited.

We are not responsible for the return postage of the goods.

Returned products must be returned to us unused and with any original packaging. You are responsible for ensuring that the product is not damaged or lost on its return journey and so we recommend using a recorded delivery service.

Please enclose a copy of your invoice indicating the items being returned.
No refunds will be made until the goods have been returned to us and we are happy that the above criteria have been met.

We will normally refund you within 7 working days.
This does not affect your statutory rights as a consumer.

Frequently Asked Questions
For a range of other Frequently Asked Questions and their answers click
here